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Frequently asked questions
Everything you need to know about products, orders, shipping and returns.
About ERROR PARIS
What is ERROR PARIS?+
ERROR PARIS is a Parisian fashion brand created to enhance the silhouette through fitted cuts, selected fabrics and bold designs.
What products do you offer?+
We offer bodysuits, leggings, jumpsuits, jackets, belts and fashion pieces.
Products and orders
How do I choose my size?+
Use our intelligent Kleep size guide on every product page. Click “Find my size”, answer the body-shape questions and follow the recommendation for the selected item.
Where available, you may also use the body scan by following the on-screen instructions. Kleep’s recommendation takes the product cut, fabric and intended fit into account.
How to use Kleep
Are garments stretchy?+
Stretch varies by style. Check the product description, visuals and size guide.
Can I amend or cancel my order?+
Contact us immediately with your order number. Changes or cancellations cannot be guaranteed after preparation or dispatch.
I have not received my order confirmation.+
Please check spam. If needed, contact us with your name, email and proof of payment.
Which payment methods do you accept?+
We accept Visa, Mastercard, American Express, Cartes Bancaires, Discover, Diners Club, JCB, PayPal, Apple Pay, Google Pay and Shop Pay.
You may also pay in 4 instalments with Klarna, Scalapay or Alma, where available at checkout. Instalment payments are subject to the provider’s eligibility and approval terms.
What if my payment is declined?+
Check your details, card validity and limit. Contact your bank or try another available method.
Shipping and tracking
Which countries do you ship to?+
ERROR PARIS ships to France, Europe, overseas territories and many international destinations. Available options are confirmed after you enter your address at checkout.
Free shipping is available in France only from €100. Shipping to Europe, overseas territories and international destinations is charged and calculated before payment.
Europe
Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Azores and Madeira, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Canary Islands, Ceuta and Melilla, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City and Åland Islands.
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Western Sahara, Zambia and Zimbabwe.
Americas
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Greenland, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, United States Virgin Islands, British Virgin Islands, Uruguay and Venezuela.
Asia and Middle East
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam and Yemen.
Oceania and Pacific
American Samoa, Antarctica, Australia, Bouvet Island, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Polynesia, Guam, Heard Island and McDonald Islands, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna and the French Southern and Antarctic Lands.
If your address is accepted at checkout, shipping is available to your destination.
What are the shipping costs?+
Shipping costs are calculated automatically at checkout according to destination, parcel weight and volume, and the delivery option selected.
France: shipping is free from €100. Below €100, the applicable cost is displayed before payment.
Europe, overseas territories and international: shipping is charged regardless of order value. Outside the EU, customs duties, local taxes or import charges may apply and remain the customer’s responsibility.
Why has my order not shipped yet?+
It may contain pre-order item(s). Pre-orders are shipped as soon as they are received in stock. Orders containing both available and pre-order items ship once all items are available, unless otherwise stated.
How do I track my order?+
Enter your order number and the email address used for your purchase.
My order is marked delivered but I cannot find it.+
Check with household members, concierge, pickup point and safe places. If it remains missing, contact us with your order number.
Returns and refunds
What is the return deadline?+
You have 14 calendar days from delivery to request a return.
How do I return a product?+
Enter your order number and email address. Do not return an item before following the portal procedure.
What are the return conditions?+
Items must be unworn, unused and unwashed, with original packaging, tags and accessories. Any protective seal must remain intact.
Are return costs my responsibility?+
Yes, except for an incorrect or damaged item, or an ERROR PARIS error.
Which items cannot be returned or exchanged?+
For hygiene reasons, the BBL Shorty cannot be returned or exchanged.
When will I receive my refund?+
After inspection of an accepted return, refunds are issued to the original payment method within up to 7 business days.
Customer service and security
How can I contact ERROR PARIS?+
Are payments secure?+
Yes. ERROR PARIS will never ask for full banking details by email, SMS, WhatsApp or social media.
Cannot find the answer to your question?
WhatsApp — fast responsePhone / Téléphone: +33 1 89 72 05 26
Email: contact@error-paris.com
